FAQ - Frequently Asked Questions

1. Prices & Freight charges
Published recommended end-user prices based on the current flash price with 1000 pcs. Prices for all products are including freight (CIF to your address), custom duties to Germany, charges for RoHS, but not incl. local charges such as GEMA in Germany.
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2. Surcharge for small quanties
For quantities below 150 pcs we require an extra charge of € 150, for quantities below 500 pcs we require an extra charge of € 100, for quantities below 1.000 pcs we require an extra charge of € 50.
Prices need to be reconfirmed on the date of the order.
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3. Printing price per unit
Printing is for free, only setup fee:
35,00 Euro/unique = Setup fee per color/per side (>= 1000 units)
50,00 Euro/unique = Setup fee per color/per side (< 1000 units)
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4. Data Preload
0,10 Euro/unit. = deletable data transfer up to 50 MB
0,20 Euro/unit. = deletable data transfer from 50 - 250 MB
0,30 Euro/unit. = deletable data transfer from 250 MB
1,00 Euro/unit. = Autostart function (incl. all data transfer)

Uploading data is done in China. Data must be in order to be included. This uploading format can be deletable or auto run.
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5. Delivery time
For the regular order (no data, no complicated printing, standard housing) our standard delivery time will be 2 weeks. For orders with logo, colorize housing, data preload our delivery time will be 3 weeks.
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6. Order schedule: Time frame
1. You send us your written order
2. You get an order confirmation and proof by eMail
3. We need your clearance
4. Production + transport to Germany within 14 days
5. Inspection in Germany + delivery to the EU within 4 days after receipt of goods in Germany
Faster deliveries can be discussed. Minimum extra charge is € 150,00.
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7. Delivery
5% under or over delivery is accepted. Bulk delivery as from 1000 pcs is free of charge to one address in Western Europe. Delivery directly from our manufacturing to your address, your client or your printing shop is possible. We will remain the consignee of the shipment and a third address will be the delivery address only. Now the customs will charge you your local VAT. This has to be accepted by you or your client. It will be refunded by your local tax-office.
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8. Guarantee
1 year factory guarantee, this means if any complaints you will send the goods free to our warehouse without packing and accessories with a description of the complaint.

After our inspection we decide how to solve it:
sending the goods back for repair | replacement | credit note.

All freight charges for replacement/repair/resend will be charged to our debit.
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9. Packaging & accessories
Our USB Flash Drives are packed in a polybag, extra charges for packing and accessories you
will find at the website. References and packaging overview.
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10. Payment
All Orders have to be payed 100% at order placement.
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11. Logo files - requirements
All logo data must have the right form: CorelDraw 9, vector-data and one jpeg for each motive of Flash Drive or packaging. Also possible is Adobe illustrator file. Fonts must be converted to paths.
Please note, that a handling within 30 min. is free of charge. More detailes jobs must be payed by effort.
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12. USB Flash Drives in custom Pantone® colors
Only a unique setup fee:
35,00 Euro/unique = Setup fee (>= 1000 units)
50,00 Euro/unique = Setup fee (< 1000 units)

We provide some USB sticks in custom Pantone® colors upon request. More information
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